responsibility matrix

Responsibility Matrix

Under the Platinum Financial / Distributor relationship, the Distributor becomes a sales agent for Platinum Financial. The responsibilities of the respective parties therein are as follows:

Distributor

Solicit the products and/or services ("Programs") offered by Platinum Financial to prospective merchants, investors, and other potential customers ("Customers")
Present in a clear and accurate manner the currently available Programs and related details as may apply to each interested Customer
Complete all appropriate paperwork and documentation, and collect any required initial deposit and/or payment, ("Orders") and submit to Platinum Financial in a timely and organized manner
Ensure proper site preparation prior to scheduled installation date (site preparation includes: sufficient cleared space for ATM placement; installed and operational telephone line and dedicated electrical circuit, each having an appropriate outlet within three feet of desired ATM placement area)
Maintain post-installation contact with Customer to provide support and act as liaison to convey any service/support requests to Platinum Financial

Platinum Financial

Provide appropriate sales support and marketing materials to Distributor
Process acceptable Orders in a timely manner
Coordinate shipping and installation of properly ordered equipment
Provide for appropriate Customer training at time of installation
Provide for ongoing transaction processing, settlement, and reporting services
Provide Customer access to support desk via toll-free telephone line
Coordinate repair service dispatch, as necessary
Provide other ongoing Distributor and/or Customer support, as necessary

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